At Vito Vellone we want you to be completely satisfied with your purchase. If for any reason you are not satisfied with your shoes, we offer a straightforward and transparent refund policy. Please carefully review the following information regarding our refund process.
Eligibility for Refunds
The shoes are in their original condition, unworn, and free from any damage or signs of use.
The shoes are returned within [Specify timeframe, e.g., 30 days] from the date of delivery.
The shoes are accompanied by the original receipt or proof of purchase.
Original Payment Method: If the shoes were purchased using a credit/debit card or other electronic payment methods, the refund will be issued directly to the original payment method.
Contact our customer support team within the eligible timeframe to notify us about your intention to return the shoes.Our customer support team will provide you with detailed instructions on how to return the shoes, including the return address. Ensure that the shoes are securely packaged to prevent any damage during transit.Ship the shoes back to us using a reliable shipping method with a tracking option. The return shipping costs are the responsibility of the customer, except in cases where the shoes arrived damaged or there was an error on our part. Once we receive the returned shoes and verify their condition, we will initiate the refund process.
Damaged or Defective Items
If you receive shoes that are damaged, defective, or different from what you ordered, please contact our customer support team immediately. We will work with you to resolve the issue by offering a replacement, repair, or refund, depending on the circumstances.