1. What are your accepted payment methods?

We accept various payment methods, including credit/debit cards (Visa, Mastercard, American Express), We ensure a secure and encrypted checkout process for all transactions.

2. How long will it take to receive my order?

Delivery times vary depending on your location and the shipping method chosen. Typically, orders are processed within 1-2 business days, and standard shipping takes an additional 3-7 business days. Expedited shipping options are available for faster delivery.

3. Can I track my order?

Yes, once your order is shipped, we will provide you with a tracking number via email. You can use this tracking number to monitor the progress of your package.

4. What is your return/exchange policy?

We have a hassle-free return/exchange policy. If you are not satisfied with your purchase, you can return the shoes within 30 days of delivery for a refund or exchange. The shoes must be in their original condition, unworn, and in their original packaging.

5. Are there any shipping charges?

Shipping charges may apply depending on your order total and the shipping destination. During the checkout process, the shipping costs will be calculated and displayed before you complete your purchase.

7. What if the shoes I ordered don't fit?

We understand that sizing can be challenging. If the shoes don't fit correctly, you can exchange them for a different size. Please refer to our sizing guide for assistance, and if you still need help, reach out to our customer support team for guidance.

8. Are your shoes made of genuine leather/materials?

Yes, we take pride in offering high-quality shoes made from genuine leather and premium materials. Each product listing provides detailed information about the materials used in the construction of the shoes.

9. Do you offer any discounts or promotions?

Yes, we frequently run promotions and discounts on select shoes. Stay updated by subscribing to our newsletter or following us on social media to receive exclusive offers and discounts.

10. Can I cancel my order?

Yes, you can cancel your order if it hasn't been shipped yet. Please contact our customer support team as soon as possible with your order details to request a cancellation.

11. How do I contact customer support?

You can reach our customer support team by emailing info@vitovellone.com or by filling out the contact form on our website. We strive to respond to all inquiries within 24 hours during business days.

12. Can I place an order over the phone?

Currently, we only accept online orders through our website. Our user-friendly checkout process ensures a seamless and secure shopping experience.

14. Are your shoes available in different sizes?

Yes, our shoes are available in a wide range of sizes to accommodate various foot sizes. Please refer to our size chart to find the best fit for you.